Bioware co-founder Ray Muzyka has spoken out to fans in an open letter about the widespread distaste at Mass Effect 3's ending sequences, easing fan fears and promising that additional content that will provide more clarity is coming.
"Our first instinct is to defend our work and point to the high ratings offered by critics," he said in the written statement. "But out of respect to our fans, we need to accept the criticism and feedback with humility."
"I believe passionately that games are an art form, and that the power of our medium flows from our audience, who are deeply involved in how the story unfolds, and who have the uncontested right to provide constructive criticism. At the same time, I also believe in and support the artistic choices made by the development team. The team and I have been thinking hard about how to best address the comments on ME3’s endings from players, while still maintaining the artistic integrity of the game."
Fans have lambasted Mass Effect 3's ending for failing to offer what they believe to be a sufficient amount of closure to the open-ended, choice-driven series. Fates of characters, worlds, organizations and the universe itself were left with a large question mark over them at the conclusion of Mass Effect 3 - and that made people angry.
In the time since release fans have threatened to picket Bioware's office, returned copies of the game en-masse to retailers and even impressively donated over $70,000 to charity in the name of a changed ending. Muzyka's statement today will likely go a long way to ease fan concern, promising improvements to the ending through additions to the game.
"Exec Producer Casey Hudson and the team are hard at work on a number of game content initiatives that will help answer the questions, providing more clarity for those seeking further closure to their journey," he explained in the statement. "You’ll hear more on this in April."
"We’re working hard to maintain the right balance between the artistic integrity of the original story while addressing the fan feedback we’ve received."
Muzyka was also quick to remind fans that they need to be respectful in a plea for criticism that is more 'constructive' than 'destructive.'
You can read the full statement over on Bioware's offical blog.